What we know

Starting with email #390 (sent April 1, 2015), emails to accounts at nc.rr.com have been returned with the message: "delivery retry timeout exceeded". This happens about four days after the email was sent. ISPs like Time Warner are in a constant battle to control spam. We appear to be collateral damage in that fight. They do not publish their anti-spam procedures, so it is very difficult to figure out what is happening.

What you can do

• You can give us a different email address. Send email to info@springdaleestates.org
• You can contact Time Warner and complain that you are not getting emails from info@springdaleestates.org
• You can check messages on the website here
• You can sit tight and hope that things start working again
• You can check back here periodically for updated information

Update 4/15/2015

There are 71 email addresses going to nc.rr.com. Only 54 bounces were received from #390, so some email appears to be making it through. If you have a nc.rr.com address and have gotten #390, #391, #392, or #393, please let us know at info@springdaleestates.org
I am sending emails to the impacted folks using my personal email account to let them know what is going on.

Update 4/22/2015

webmaster@springdaleestates.org mailings have also been delayed, so it is the domain (springdaleestates.org) that they are throttling. Some folks have said they got all the emails even though I got bounce notices. Hmmm... Several folks have contacted Time Warner. Time Warner claims no changes have been made to cause this. Their only suggestion is to send fewer emails per unit of time. I am about to send #394 and will sleep a minute between RR emails.

Update 7/4/2015

The sleep between emails to RR appears to be working. So, for now, the issue is resolved.